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Company Policy & Procedures
We undertake to be transparent in all our dealings and therefore have listed below summaries and full downloadable versions of all our company policy and procedures documents.
Complaints Procedure
Our complaints procedure reflects Fortrade's commitment for handling expressions of dissatisfaction received from customers in accordance with the Financial Conduct Authority’s (FCA’s) Dispute and Resolution guidelines.
Withdrawal Form
The form required for withdrawing funds via Wire Transfer. Please ensure this form is fully completed and signed.
Best Execution
Fortrade Limited is required to take all sufficient steps to achieve the best possible result (best execution) on a consistent basis when executing client orders.
Complaints Procedure
Our complaints handling procedure reflects Fort Securities' commitment for handling expressions of dissatisfaction received from customers.
Withdrawal Form
The form required for withdrawing funds via Wire Transfer. Please ensure this form is fully completed and signed.
Financial Services Guide
This guide contains information about who we are, remuneration, any associations or relationships we may have with financial product issuers, details of any potential conflicts of interest, our internal and external dispute resolution procedures and how you can access them, information on how we handle your personal information and how we can be contacted.
Hedging Counterparty Policy
This policy explains the methodologies that Fort Securities Australia PTY. LTD. uses to manage market risk and to decide upon the size of our exposure limits to our counterparties.
Withdrawal Form
The form required for withdrawing funds via Wire Transfer. Please ensure this form is fully completed and signed.
Product Disclosure Statement
This PDS provides you with key information about our financial products being Over the Counter (OTC)
derivatives, being Margin Foreign Exchange Contracts (Margin FX Contracts) and Contracts for
Difference (CFDs).
Privacy Policy
As part of Fort Securities Australia Pty Ltd’s process to ensure that it continues to maintain the highest levels of professional integrity and ethical conduct, Fort Securities Australia has adopted this Privacy Policy to manage personal information in an open and transparent manner.
Target Market Determination
A Target Market Determination is a document which describes who a product is appropriate for, and any conditions or restrictions relating to how the product may be distributed to clients. If you feel that you do not fall within the Target Market as defined in our policy, then please contact Fortrade Australia via [email protected]
Complaints Procedure
Our complaints handling procedure reflects Fort Securities' commitment for handling expressions of dissatisfaction received from customers.
Terms and Conditions - Client Agreement
This Agreement sets out the terms upon which we may provide you with execution-only dealing services in relation to foreign exchange, CFDs and/or such financial or other instruments that we may offer to you from time to time.
Order Execution Policy
The purpose of this document is to provide you with information on Fortrade Canada Limited’s policy on order execution and its approach to achieving the best possible result for you on a consistent basis when entering into trades with you.
Privacy Policy
This Privacy Policy describes and explains how Fortrade Canada handles the collection, management and the protection of clients’ personal information.
Risk Disclosure
Contracts for Difference (“CFDs”) are considered high risk, as there is no protection of capital, no guaranteed return and customers can lose more than the amount invested. However, with Fortrade whilst your capital is at risk, you cannot lose more than your Trading Account balance i.e. you are not liable for any further debts. Trading CFDs is high risk, make sure you fully understand the risks involved.
Relationship Disclosure
This document provides you with key information about the investment product offered by Fortrade Canada Limited to its retail clients.
Complaints Procedure
In the unlikely event of you having any reason to feel dissatisfied or need clarification with any aspect of our service you should contact Fortrade Support directly on: [email protected]
CIPF - Canadian Investor Protection Fund
Read this brochure for key information about the Canadian Investor Protection Fund.
How CIRO Protects Investors Brochure
CIRO Works to Protect
Investors throughout your
experience with a Registered
Investment Advisor.
How Can I Get My Money Back? A Guide for Investors
Protecting Investors and Supporting
Healthy Capital Markets Across Canada.
Conflicts of Interest Disclosure
This statement outlines how we identify, manage, and disclose any potential material conflicts of interest that may arise in our operations.
Best Interest and Order Execution Policy
This Summary of the Best Interest and Order Execution Policy is required to take all sufficient steps to obtain the best possible result (best execution) on behalf of our Clients either when executing Client orders or receiving and transmitting orders for execution.
Client Catigorisation Policy
This document shows how we define Clients into one of the following three categories: retail, professional or Eligible Counterparty.
Complaints Procedure
Our complaints procedure reflects Fortrade Cyprus' commitment for handling expressions of dissatisfaction received from customers in accordance with the Cyprus Securities and Exchange Commission (CySEC) guidelines.
Conflicts of Interest
Fortrade Cyprus Ltd. is committed to act honestly, fairly and professionally and in the best interests of its Clients and to comply, in particular, with the principles set out in the above Law when providing investment services and other ancillary services related to such investment services.
Investor Compensation Fund
The objective of the ICF is to secure claims of the covered Clients against members of the ICF, through the payment of compensation in cases where the member concerned is unable, due to its financial circumstances and when no realistic prospect of improvement in the above circumstances in the near future seems possible.
Privacy Policy
As part of Fortrade Cyprus Ltd’s process to ensure that it continues to maintain the highest levels of professional integrity and ethical conduct, Fortrade Cypru has adopted this Privacy Policy to manage personal information in an open and transparent manner.
Withdrawal Form
The form required for withdrawing funds via Wire Transfer. Please ensure this form is fully completed and signed.
Fortrade Cyprus GDPR Policy
This document outlines Fortrade Cyprus' adherence to GDPR rules for data protection and privacy for all individuals within the European Union.
Wire Withdrawal Request Form
The form is required for withdrawing funds via Wire Transfer. Please ensure this form is fully completed and signed.
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LegalPrivacy PolicyTerms and ConditionsBest ExecutionOrder Execution PolicyPrivacy PolicyConsent to Personal Data ProcessingRisk Disclosure StatementComplaints ProcedureConflicts of InterestClient AgreementComplaints ProcedureProduct Disclosure StatementFinancial Services GuidePrivacy PolicyHedging Counterparty PolicyTarget Market DeterminationTerms and Conditions - Client AgreementOrder Execution PolicyPrivacy PolicyRelationship DisclosureRisk DisclosureHow CIRO Protects InvestorsComplaints ProcedureTrade Margin RulesHow can I get my money back? A guide for investorsConflicts of Interest DisclosureCIPF - Canadian Investor Protection FundBest Interest and Order Execution PolicyClient AgreementPrivacy PolicyClient Categorisation PolicyCompany InformationComplaints ProcedureConflicts of Interests PolicyInvestor Compensation FundRisk DisclosureWebsite Terms and ConditionsPillar III disclosuresFortrade Cyprus GDPR PolicyWholesale Client AgreementWholesale Client Information StatementTerms and ConditionsPrivacy PolicyRisk Disclosure